Refunds & Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange — Bramble’s memory is long, but the till isn’t.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase. Please do not send your purchase back to the manufacturer — it comes back to us, not them.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Bramble’s adviceKeep the box. Don’t let the cat sleep in it. Basic stuff, but it saves everyone a headache.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

There is no charge for restocking the returned item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for instructions.

Shipping Returns

To return your product, please first contact us for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.